Refund & Cancellation Policy

1) Definitions

• “Class” means a scheduled live session conducted by a TutorMax tutor.
• “Trial class” means a free 40‑minute introductory session.
• “Plan” means a paid subscription (for example, 1‑on‑1 monthly package).

2) Trial classes

• Trials are free and carry no obligation to purchase.
• Trials may be rescheduled once with at least 12 hours’ notice.
• No refunds apply to a free trial. Missed trials can be rebooked at TutorMax’s discretion.

3) Refunds for paid plans

• Cooling‑off: Full refund within 7 days of purchase if no classes have been consumed.
• Pro‑rata refunds: If classes have been consumed, refunds are prorated against the remaining, unused classes in that billing cycle.
• Non‑refundable items: Completed classes and expired credits are not refundable.
• Fees: Payment gateway charges, if any, are non‑refundable and may be deducted from the refund.

4) Cancellations & no‑shows

• By student: Cancel at least 12 hours before class to avoid being marked as consumed.
• No‑shows or late cancellations: Less than 12 hours’ notice counts as a consumed class.
• By TutorMax: If we cancel due to tutor unavailability or operational issues, the class will be rescheduled or credited back.

5) Rescheduling

• Reschedule at least 12 hours before class, subject to tutor availability.
• Frequent rescheduling may impact tutor allocation and is subject to reasonable limits.

6) Platform outages & technical issues

• Verified platform outages or tutor-side technical failures will not be counted as consumed and will be rescheduled or credited.
• Student-side connectivity issues are assessed case‑by‑case; a courtesy reschedule may be offered.

7) Refund processing time

• Approved refunds are initiated within 7–10 business days to the original payment method.
• Bank or gateway timelines may vary by provider and are outside TutorMax’s control.

8) Contact for refunds

To request a refund or raise a billing issue, contact us atsupport@tutormax.in with your registered phone number and purchase details.

9) Governing law & venue

This policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.